Studies show that agents can effectively field up to 6 simultaneous chats (try doing that over the phone) and that the operating costs of chat tools are about 50% cheaper than the costs of telephone support. This means agents will be able to spend more time selling and taking care of other essential tasks, and that you won’t have to hire additional agents to field support requests. Website chat has a positive impact on your bottom line in many ways.Īutomated canned chat responses often mean there’s no need for your customers to escalate their issues to conversations with live agents. This is especially thanks to a speedy first contact time since the average chat wait time is just 45 seconds or less.įinally, as a small business - especially in the age of COVID-19’s impact - we know you’re always looking for cost-effective business communication solutions. In addition to all these benefits, chat also speeds up your customer resolution rates by offering fast responses and advice. Not only that - they’re also willing to spend more.
Studies show that these apps also boost customer loyalty, as over half of consumers say they’re more likely to become repeat customers of companies that offer live chat support. A Zendesk study shows that the quality of the customer chat experience has an 85% approval rating, which is higher than that of online help forums, email, and social media message support. Studies show that over 40% of consumers would rather connect with support teams on live chat as opposed to any other communication channel.Īdditionally, chat tools have a major impact on your company’s overall level of customer satisfaction.
#Office chat siftware software
The Benefits of Live Chat Software for Small Businessesīefore we explore the top live chat providers, let’s discuss a few of the many benefits this software offers to small businesses.įirst of all, when you use live chat, you’re communicating with your customers on their preferred channel.
#Office chat siftware free
As a small business, one of the biggest things you have going for you is the ability to provide a higher, more personalized level of customer support.īut lately, you’ve noticed some consistent customer service problems like long support wait times, insufficient support advice, and overextended agents have caused your customer experience ratings to take a hit.
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